This privacy notice tells you what to expect us to do with your personal information.
07881471558
info@holdfastfirstaid.co.uk
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Account information
Identification documents
Information relating to compliments or complaints
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legal obligation
People directly
Any data that I retain relating to you will fall under one of the following categories:
Welfare Information
e.g. Medical information via pre-course questionnaires for any special requirements, attendance registers, accident form, medical disclosure form required for physically related tasks such as manual handling,
These items contain welfare information. I am required to retain these records for legal / insurance purposes for at least the validity period of the award you are entered for.
e.g Contracts, Attendance Registers, Invoices & Payment Records, Records of Defaults / Legal Action
These items include payment and attendance information. For HMRC purposes, I am required to retain these records for 6 years.
I will also retain your contact information (phone number and email address) for up the validity of the award, to verify you are qualified or be able to request the issue for example of a replacement certificate. This will also allow us to contact you to clarify any accounts or financial information where necessary.
I will ensure that all data is stored securely. Paper records are kept in a lockable file and digital files are stored on computer which is secured with a password and virus protection. Following the retention period, paper records will be shredded and digital files securely deleted.
Photographic ID
In addition we ask for original photographic documents such as driving license or passport. This is only for the trainer/assessor/IQA to verify the identity of you, before they register you on accredited award. We will not keep copies of these on our files.
Relevant regulatory authorities
External auditors or inspectors
Organisations we’re legally obliged to share personal information with
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
1 August 2024